Status updates | Shopped, Inc. Incidents and maintenance reported on status page for Shopped, Inc. https://status.shopped.com/ https://d1lppblt9t2x15.cloudfront.net/logos/7482fd09cca3bd710ffc70936e6397c2.png Status updates | Shopped, Inc. https://status.shopped.com/ en Investigating an issue with loading/hanging sessions. https://status.shopped.com/incident/1031243 Mon, 24 Aug 2026 20:08:00 -0000 https://status.shopped.com/incident/1031243#6a68193063c96cfe7e05221b348e7dd5d9bd1a4099bf647e54cc97119f6c1e93 Incident Agent sessions are now loading as expected. Sorry for any inconvenience. Investigating an issue with loading/hanging sessions. https://status.shopped.com/incident/1031243 Mon, 24 Aug 2026 19:56:00 -0000 https://status.shopped.com/incident/1031243#685c6babd4d0ca7d1c903f765cebd61fd7776e0864f3982ff522dad4ae3ac03a Incident We have identified the issue and are rolling out a fix. Investigating an issue with loading/hanging sessions. https://status.shopped.com/incident/1031243 Mon, 24 Aug 2026 19:50:00 -0000 https://status.shopped.com/incident/1031243#90a2b5167c25c84c39540cedb9120f757350d75dc3e03660c26fdd30b432fcc0 Incident We are currently investigating an issue related to loading chat sessions within an agent. Investigating Agent Application Permissions https://status.shopped.com/incident/1026432 Fri, 21 Aug 2026 22:52:00 -0000 https://status.shopped.com/incident/1026432#564be33999c49733369d5258d015e0b04ba641b701e7ca8176b2e8ede272c926 Incident The fix has been deployed and agent-owned applications are loading normally again. We have confirmed recovery and will continue to monitor. Thanks for your patience. Investigating Agent Application Permissions https://status.shopped.com/incident/1026432 Fri, 21 Aug 2026 22:46:00 -0000 https://status.shopped.com/incident/1026432#4de91dc997eb56303519f5c870f08e092dc5f634fc916c4f107b7d8609723a90 Incident We have identified the root cause of agent-owned applications failing to load. A fix is in progress, with an estimated resolution time of ~5 minutes. We will post an update once the fix is deployed Investigating Agent Application Permissions https://status.shopped.com/incident/1026432 Fri, 21 Aug 2026 22:41:00 -0000 https://status.shopped.com/incident/1026432#fd536cb625f9c1c26b06411a33a3b68876e3c1e2afae0f00528e018f729f5bc8 Incident We are investigating reports of agent application permissions/failure to load. Degraded availability to data lake and scheduled tasks https://status.shopped.com/incident/910269 Mon, 01 Jun 2026 18:16:00 -0000 https://status.shopped.com/incident/910269#c1c95435b7f23285572ac470db027128fb572d0585d607d4598aac8cac96382d Incident Services have been restored.